The way Canadians interact with this government is indeed changing in the way that you've described. Canadians are moving more into the electronic realm, and the CRA is changing to adapt with that as well. Over the last filing season we've noticed a tremendous increase in electronic filing overall. The point you were mentioning was the legislative change requiring tax preparers who file more than 10 returns to file electronically as opposed to on paper. This has made it much more efficient for the CRA to be able to do its business, and it has created savings.
We track these statistics as we go forward, and I can say that the CRA had actually a record day on April 30, which was the last day of the filing season, where over a million T1 returns were filed electronically. To date, about 80% of all personal returns that have been filed have been filed electronically. This is a tremendous increase in the electronic filing of returns overall.