Thank you, Chair, and thank you, witnesses, for attending.
Thank you, Ms. Gallant, for your work on this.
I want to ask my question of Mr. McCauley. As you know, the CRA's payment and inquiry counter services are closing. Face-to-face outreach sessions have discontinued, and every service counter in Canada is set to close by October 2013. These service cuts have had a profound impact on disabled people and seniors, certainly in my community of Victoria, but likely in all of Canada.
Now, as noted by Dr. Beck and Ms. Cohen, and Mr. Medjuck as well, form T2201 and the application process for the disability tax credit are extremely complicated. They've all testified to that. Hasn't this complex system created the need for these promoters, and haven't the government cuts, simply as a result of no longer doing outreach effectively, outsourced to promoters the assistance to vulnerable Canadians that CRA previously provided?