However, at the end of the day, we are only profitable when we can deliver services to our customers that they view as being valuable. We do so in a competitive environment. If a particular institution isn't doing a good job of providing services to its customers, they will go elsewhere and that institution will not be profitable. In many respects I think profitability is an indication that we are doing our jobs and doing them well. It's good for us, it's good for our customers, and I think it's good for the economy more generally.
On February 28th, 2012. See this statement in context.