That's for 2011.
Could you provide us, as parliamentarians, with as much information on that as possible?
Obviously, when this happened, one of the things I did was approach the banks in question and ask why they left. One of the issues they raised was they obviously have an interest in addressing complaints from their customers and they felt that their complaints were not addressed in a timely manner, and that's one reason why they made this decision. So if we could get as much information as possible from you and your organization, I'd appreciate that.