Perfect. I appreciate that clarification, that it's really a metric that looks at where the time is expended and what the outcome is for that time.
Let's say you're looking at something that has medical expenses, and you find you're consuming a whole lot of resources pursuing medical expenses. This is a metric that sort of helps Canada Revenue Agency perhaps focus their resources sometimes in terms of high-risk areas, so I don't know that I'd want to get rid of that altogether.
I appreciate your comments that...you know, perhaps there's another metric that could be added.