Thank you for your question. I'll speak from personal experience because I've sat on five bargaining teams with PSAC across the table from CRA.
Since the inception of the agency in 1999, the labour relations have been steadily increasing in a very good way to the point that, when we come to the bargaining table with the agency, we know that we're negotiating with the agency and not some faceless, nameless person down the street. When we sit across from the representatives from the agency, that bodes very well in respect to the trust, as well as to the union-management relations that we take away from that.
As I said, during the last two rounds of bargaining, in 2007 and 2010, we reached tentative agreements prior to the expiration of that current agreement, and that's hardly ever seen. It was the first in the federal public service and it hasn't been seen since. Unfortunately, what's happening now, or what's going to happen, is that the staff relations, the union-management relations in the agency are going to deteriorate for sure.