Two things are top of mind.
We need some sort of reciprocal penalties. Right now if you don't load your railcar in time or if you overload one end of it too much, big penalties are applied to all the shippers. If the cars don't show up even within a week of when they're supposed to, there are no penalties for the railways.
This is how it affects the actual grassroots farmers. If you're trying to bid and sell grain into Turkey on a lentil contract, for example, you're asking what the odds are you'll get your railcars on time to get it to Montreal or to Thunder Bay to get it over there, and what the penalties are going to be. You're going to have to start paying less money to the farmers to allow for the likely penalties you're going to have for late delivery. And that all comes directly out of the farmers' pockets.
We need reciprocal penalties to help ensure better service. We also need a fair arbitration and dispute resolution process so that when there are disputes, we don't have to go through over a million dollars in a level of service complaint, as we have to today with the Canada Transportation Act. Small shippers can't do it, so they just lose out on sales from Canada.