Again, I'm arguing in favour of diversity, experimentation, and innovation. I look at the public sector in general in Canada, and it's not a world-beater. I could look at Australia, or New Zealand, or other places and ask, “What can we learn from them?”
We tend to have a bias towards in-house monopolies with no accounting measurement. We don't know what things cost. When you do the proper accounting, we generally have expensive services. I think you can look at some of the models out there where basically the government's role is to purchase the outputs from the marketplace, and if it can be done more efficiently in-house, they have the information and they keep it in-house. But if they have information showing that there are cheaper ways of doing it out of house, they go with that. We don't even have those information systems in Canada and, I would argue, at all levels of government.
Again, in terms of upgrading the policy DNA in the civil service and so on, I think there are some great opportunities. I'd encourage the government to look at that.