Thank you. I would like to thank the committee for inviting me to participate in your deliberations.
I am an independent labour market analyst. I am also an innovation fellow with the Metcalf Foundation, a charitable foundation dedicated to helping Canadians build a just, healthy, and creative society.
My message is a simple one: high-performing workplaces, ones that offer good jobs and career opportunities, are the way to maximize the number and types of jobs for Canadians. To achieve that requires engaging with employers in what are called demand-focused initiatives.
Let me elaborate. Much of what we do in Canada to ensure better labour market outcomes is focused on the supply side of the equation, that is, how people become ready for work. We place a great deal of emphasis on securing the best education, we provide employment services so individuals can find vacant jobs and present themselves as attractive candidates to employers, and we encourage individuals to upgrade their skills through continuous learning throughout their lifetimes.
Here's an important fact: among all the industrialized countries in the world, Canada has the highest proportion of workers with post-secondary education, yet Canada also ranks first for having the highest percentage of post-secondary degree holders working in jobs where they earn half or below half the median income, the commonly accepted cut-off point for the poverty level.
At the same time, a frequent complaint of employers is that they cannot find skilled job candidates. Some studies have concluded that there is little evidence in the labour market data to indicate a skills shortage, apart from certain specific geographic areas and apart from certain specific technology and skilled trades occupations.
I don't think we can so easily dismiss the views of so many employers. Through my work, I do numerous surveys of employers, and the challenges they face finding employees is real. The biggest shortcomings about job candidates that employers express in these surveys are lack of experience and lack of so-called soft skills such as personal communications, working in teams, and understanding the culture of a business.
The fact is that these are the skills that one acquires on the job—experience, obviously, but also many of the soft skills, many of which involve dealing with the particular circumstances of that job. In short, we have more of an experience shortage than a skills shortage, and to overcome an experience shortage, we need the active engagement of employers.
Canadian employers invest less in workplace training than many of our competitor countries. As it turns out, our workforce also has lower levels of productivity growth as well as lower levels of innovation. These are all related: skills are acquired through workplace training and mentoring, and skills are one of the essential ingredients for productivity growth and for innovation.
Studies show that there's a direct positive return on employer investment in workforce training, through less employee turnover, lower recruitment costs, less absenteeism, fewer days lost to accidents, greater employee engagement, greater consumer satisfaction, and on and on. Training also typically leads to higher wages and improved productivity, and higher wages contribute to a stronger economy.
There are understandable reasons that many employers do not undertake workplace training, from cost and convenience to inertia and managerial competence. For some, their business model relies on lower wages and little training, and they accommodate the staff turnover that goes with it.
How do we get more employers to invest in their workforces? The answer has three parts. First, there are technical barriers: concerns about cost, poaching of workers, the value of training, what kind of training. Part of the solution is education and advocacy. Second, there are institutional challenges. Intermediary bodies that advocate for training, that undertake research into best practices, that match employers to the right training institutions, that bring together groups of employers in the same industry are all ways to make workplace training more accessible and less costly through economies of scale.