This specific concern was brought to light a number of years ago, and it was actually the first time the minister—it was Minister Shea—received the Golden Scissors Award from the CFIB where we instituted a written online question service. To address that specific concern, taxpayers can go into their My Business Account or rep account and ask a question. The CRA will provide a written response and the CRA has said that we will stand behind that written advice and hold taxpayers harmless from penalty and interest.
On May 12th, 2015. See this statement in context.