This specific concern was brought to light a number of years ago, and it was actually the first time the minister—it was Minister Shea—received the Golden Scissors Award from the CFIB where we instituted a written online question service. To address that specific concern, taxpayers can go into their My Business Account or rep account and ask a question. The CRA will provide a written response and the CRA has said that we will stand behind that written advice and hold taxpayers harmless from penalty and interest.
