I think the code of conduct. We've all described our various codes of conduct. Our code of conduct at TD is public. It's on the website. As I mentioned earlier, everybody reads it and tests to it every year. I think we can do more to bring it to life on a weekly and monthly basis with our front-line employees. Through coaching of the front line, whether in the phone channel or in the branches—that's an area I'm currently looking at, so we can make this a bit more front and centre for people on a daily basis.
On June 12th, 2017. See this statement in context.