We've talked a little bit about the ombudsperson or ombudsman, depending on which bank you're working at. My understanding is that the FCAC can receive a report from the ombudsman if there's an issue, or systemically where there seem to be a lot of complaints from a single bank. Do you feel that the current arrangement right now is sufficient? Some people have suggested that perhaps having an independent person or someone who isn't necessarily hired directly by the bank—just to create that arm's-length—acting on those complaints, might increase governance. What are your thoughts?
On June 12th, 2017. See this statement in context.