I would pick up on what we've done in light of the stories. We've redoubled our efforts on a variety of fronts. One of them deals with the internal feedback channels. We call them “pathways to resolution”. We've been very vocal and communicative in that respect, so people know that the outlets that are available to them are confidential, if preferred, to tell us about these situations. We have launched global sales principles, which speak very clearly. They come from the code, but they speak more clearly to people in front-line advisory roles to, again, just make it very clear about the dos and don'ts.
I get weekly reporting now, from both our customer and our employee feedback channels on this particular topic. That is not something I had received before this.
This is an issue we take very seriously. To Andy's point, it's an opportunity for us to learn and to look at some of the areas where we may need to tune up, so that's exactly what we're doing.