Yes. We have a very significant process that monitors sales practices. That begins in the branch, as you talked about, in terms of next-day reviews and ensuring that the right thing is going on. Then, at head office, we look at a variety of mechanisms using analytics that look at trends, out-of-pattern behaviours, and different types of sales, as another check and balance. Third, we have feedback loops. We have a variety of feedback mechanisms for employees and customers, for ongoing customer satisfaction research or issues that customers may have.
All of these are coalesced to bring together the information that we require to ensure our sales practices are sound.