Our goal is clear for everybody in our organization, and that's to treat our people with fairness and respect. We're in the customer business, and an engaged employee base leads to an engaged customer base. The data shows that over 90% of our people say that their manager treats them with respect.
What we've heard here is an opportunity for us to redouble our efforts to make sure people are aware of the internal channels for reporting those types of behaviours if they occur. We have feedback channels, both confidential and not, for those to be escalated. In the last couple of months, we've had 1,000 of our managers, our entire branch management base, together for a couple of days. Among the key aspects we discussed were managing, leading, and what's appropriate. That's our way forward. Treating people with fairness and respect is absolutely core to how we operate.