In our case, as I said, we've always had measurement, monitoring, and calibration mechanisms in place. We have strengthened those. The review cycles that we are now doing are quarterly or monthly. We are documenting all the cases. We are documenting the investigations we do. We are running regular data analysis around the products and services our advisers are providing to customers, or the tools they're using to provide advice, again to ensure that the objectives we set are fair, but also that the client experience is what we intend it to be.
We have significantly stepped up our efforts. As I alluded to earlier, over the course of the last few years we've begun to shift our programs to ones that place a greater focus on the client experience overall.