Those are cases within RBC. The 0.05%, which is roughly 650 cases on the 2.4 million, are ones that we report internally. There are other reporting mechanisms when a client escalates a concern beyond, let's say, an adviser or a manager, or they escalate a concern past our independent client care group to the ombudsman, and then off to the independent ombudsman. I will share with you those statistics.
Our ombudsman last year—so these are cases that got beyond our client care team—had 817 cases last year that were new and 735 were closed. Those cases are consistent with what we would have had in recent years.
From that to the external and independent ombudsman, there were 69 cases in 2015 and 77 in 2016.