In our case, in terms of what I know is another question you'll ask around titles, our tellers are called client advisers. For the bonus portion of their pay, which is a relatively small percentage, as I referenced earlier, there are a variety of objectives in place, activity and behaviour objectives, client loyalty objectives, as well as outcomes.
An outcome could be as simple as you going into a branch and asking about foreign exchange because you're going on a trip, and they ask whether you've purchased travel insurance and then provide you with that solution to ensure that you and your family are protected on your trip.