Yes, there's the ultimate job description of the employee that clearly articulates their mandate, their code of responsibilities, and their job descriptions. It also includes a listing of skills and proficiencies they need to have and to demonstrate so that they can provide service and advice to clients on their area of responsibility. Those are the things that generally, for a branch employee or a call centre employee, would drive their base salary and their merit improvements.
When it comes time for the annual bonus amount, which is in the range, for an average branch employee, of 8% to 10% of their total compensation, their total reward, there are really three components that we look to there. There are things that I would describe as client experience activities and behaviours, which ultimately create a better client experience: the number of clients you connect with, the tools you use to deliver advice objectively to that client, and verbatim feedback we might get on that adviser from clients. Then we go to client loyalty and then to business outcomes.