Thank you, Mr. Chair.
I will also make a brief remark: the National Bank was not mentioned in the CBC reports.
That said, I'd like to go back to what I was saying earlier to our other guests representing the three other large banks. The testimony we heard outlined a highly problematic internal culture. On the one hand, bank representatives tell us that their culture puts the client first, but on the other hand, employees tell us that the culture puts profits, rewards and reaching sales objectives first.
I am trying to reconcile the two points of view, to understand what the real culture is when you work in a bank. I'm not talking about what people tell us and how they want things to appear.
I wonder if you could confirm that your respective banks have sales objectives, a reward system, and sales objectives for employees. Can you tell us whether this is or is not the case in your enterprise?