I've actually heard from people working for the RBC in these call centres that in fact there isn't someone in. There's only a phone line. They didn't have really anything, and they didn't even conduct annual reviews with some of the employees about their performance; it was just talk about sales, sales, sales.
You're saying one thing, and I'm hearing another thing from the employees. I wonder, because sometimes things don't always go up to the top. How can you describe that discrepancy in terms of what's going on?