The way they're communicating out to small businesses about the changes is very poor. We put out some information on our website, and then we had commentary come back from small businesses asking why this was important and saying that it was not going to change anything for them. We realized that small businesses just simply didn't have time to assimilate the information and become aware that this was really going to impact them. In order for them to be ready for upcoming changes, there needs to be both greater communication and a larger time frame so that they're able to assimilate the information, think about how it's going to impact them, and provide feedback.
On October 19th, 2017. See this statement in context.