I'll take that one, but only to say that I'm not sure of the answer to the last part, and maybe just to correct a bit the perception on the first part.
I will endeavour to find out when we first asked for it. I know that it predated my arrival, which was a year ago.
I wouldn't quite characterize it as “the phones have been ordered”. We are in negotiation on how we can put this new system into place. It has been agreed what it would look like; it's a technology that has been proven in other areas. We hope to put it into place next year, at the beginning of 2018. It's not there, but the point you made is absolutely right. The AG flagged this concern, but we already knew we had antiquated technology and it needed to be replaced.