Okay.
Madam Minister, your mandate letter from the Prime Minister charges you to ensure that the CRA is more client-focused and that you'll proactively contact Canadians about the tax credits to which they're entitled.
On Tuesday the Auditor General released a report that found two-thirds of calls are not answered by your agency and that of those that are answered, a full 30% of people who contact the call centres are given incorrect information. How are you able to proactively contact Canadians and how are you able to proactively ensure that Canadians get the tax credits they're entitled to when they usually can't reach your agency, and then are given incorrect information when they do get through?