Thank you for that additional information.
Minister, in previous appearances early on in your mandate, one of the things you spoke to this committee about was your commitment to improving the customer service to Canadians when dealing with CRA. I know there have been a lot of investments and you've made a lot of key decisions. Ms. Ramcharan spoke about some of the main estimates and making things easier for Canadians.
Since you started your mandate and the focus on customer service, can you talk about some of the improvements that have been made to provide Canadians better access to quality responses when they contact the CRA?