I would just add that in addition to that aspect of it, it may also be a consumer who, when they complained to their bank or to the FCAC, said they didn't understand what they were buying.
On May 28th, 2018. See this statement in context.
On May 28th, 2018. See this statement in context.
Director, Supervision and Promotion, Financial Consumer Agency of Canada
I would just add that in addition to that aspect of it, it may also be a consumer who, when they complained to their bank or to the FCAC, said they didn't understand what they were buying.
See context to find out what was said next.