Under the rights of the consumer, the consumer would be able to cancel the agreement. We set out two circumstances in which that could occur. If the agreement is done over the phone or by mail, the consumer would have 14 days to cancel. If the contract was signed in person, the consumer would have three days.
The consumer has to notify—advise—the institution, as indicated here, in writing and without delay. Then the institution itself has to notify the consumer and without delay refund to the person any amount that might be outstanding. This might occur, for instance, when the customer has paid an amount and there would be a partial refund because the product is not being fully used.