Currently there's no requirement on whistle-blowing in the Bank Act. The legislation is silent about it. The government decided to propose a specific protection on the one hand, and on the other hand ensure the banks have programs that cover the entirety of their operations.
Most banks that are publicly traded companies have to have a whistle-blower program under provincial securities law. But the scope of it with regard to issues such as audit doesn't extend to the entirety of the activities of the bank. By having this provision it extends it to all the retail activities in particular that started it.
I think your other question relates to external complaints bodies. Right now when the external complaints bodies hear a complaint, they make a recommendation to the parties involved, but there's no requirement to make public any portion of that recommendation. It has been brought to our attention that this was not providing sufficient transparency so that people could see the facts that were taken into account. The plan under these provisions would be that they would publish a summary of the recommendation and protect the person's identity, but the circumstances of what was taken into account would be described and would be available to anyone to look at.