The drive for the college was less driven by complaints. We believe that the vast majority of patent and trademark agents are acting in good stead.
The drive for the college was the incompleteness of the governance structure. In part, the inability to know how one might complain was potentially preventing complaints from happening in the first place. Even if they were minimal in nature, right now the process is not transparent; it's opaque. That's why we drove it.
It was also driven by a change that we made to the law to grant patent agents and trademark agents the equivalent of solicitor-client privilege. That's so the communications between inventors and their patent and trademark agents would be privileged, so you don't perhaps unduly leak your secrets related to your invention. The feeling was that this privilege was such an important responsibility that we needed a complete and robust governance structure around that privilege.