Thank you, Mr. Chair.
Ms. Goulard, we are putting questions to you because the work you do is of great interest to us. We have all been able to see that the Canadian banking system does not always provide the services we need. That is why we want the system to work better, and we want people to be able to submit complaints to you.
You mentioned that certain cases will be appealed. If I understand correctly, those appeals are based on administrative law. However, I'd like to know how many of those appeals were brought following an intervention by your organization.