The same standards, right, but if the bank chooses not to be a member of more than one, then the consumer doesn't have a choice. They have to go to the one the bank has selected for whatever reason. Now you have some rules that dictate how this external complaint body is supposed to work, but the consumer doesn't have a choice in this. They have to go with the one the bank—
On November 5th, 2018. See this statement in context.