I just want to go back to two things. With a typical bank, when would a complaint go to this external complaints body, and who would take it there? Would it be the bank or the consumer?
On November 5th, 2018. See this statement in context.
On November 5th, 2018. See this statement in context.
November 5th, 2018 / 4:35 p.m.
Conservative
Tom Kmiec Conservative Calgary Shepard, AB
I just want to go back to two things. With a typical bank, when would a complaint go to this external complaints body, and who would take it there? Would it be the bank or the consumer?
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