Thank you, Chair.
The existing legislation does indeed provide the minister the flexibility to designate a single not-for-profit external complaints body that all banks must use. Legislative changes to the complaints-handling process in banking should be examined in consultation with all stakeholders following an examination of the bank's internal complaints-handling process and the efficiency of external complaints-handling bodies. Finally, Bill C-86 would improve complaints handling in banking through new requirements for banks in the the way they record and report on complaints, and higher standards for external complaints-handling bodies.
I think these points speak to the amendment and why it's not a good way forward. Beyond that, these same comments also apply to NDP-9.