Thank you, Mr. Chair.
We've heard testimony in front of this committee that raises concerns about having an external complaints body that is optional. Banks can basically choose their own external complaints body. The Canadian Association for Retired Persons and a number of other organizations all testified to the fact that this ambiguity is not helpful toward actually getting consumer complaints properly heard.
NDP-8 and NDP-9 are both endeavouring to designate, under the Canada Not-for-profit Corporations Act, only one external complaints body. It would be up to the minister which organization might be so designated. It doesn't prescribe one organization to the minister, but it does respond to the concerns we've heard from witnesses about making sure that the banks are effectively forced to go through an external complaints body that has some teeth. I think the complaints we're hearing from the public, because of the various organizations, some for-profit, that have been put into place, are about something that allows....
The opportunity of Bill C-86 is to work to designate, but to properly designate, a not-for-profit external complaints body. That would be, of course, for any person who has not had their complaint addressed through their member institution.