To help you understand that, when a human auditor is assigned to your file, there's a greater likelihood of an agency delay. We proactively consider taxpayer relief in those cases. When it's a more automated interaction, like a system generated letter, we hadn't turned our mind to how to do that because the incidence was much lower. However, as the OAG pointed out, in the interest of fairness and even if there's not a human being assigned, we should turn our minds to how we might offer proactive relief when there are delays on that side. We've committed to take a look at that.
