When I do round table meetings and meet with business owners across the country, just about always the two biggest issues that come up are the complexity of filing a tax return and the issues in dealing with Revenue Canada.
With the thousands of people who work at Revenue Canada, when you try to give them a call, good luck getting anyone on the phone. That's what I always hear. Then they say that if you ever get someone on the phone, if you were to ask, say, four Revenue Canada agents for an opinion on a tax matter, you'll get about six or seven different opinions. It makes it very difficult. If Revenue Canada agents themselves can't even understand the tax code, how are the rest of us supposed to understand it. That's the comment I often hear.
Do you have any thoughts around the complexity of filing a tax return? Do you have any suggestions on what the government could do to make that easier and simpler, particularly for small businesses and individuals?