Okay. I'll try to address all three of those, Chair.
The first thing that I would say is on the community volunteer income tax program, the CVITP. It's very important, certainly for Canadians who are looking to file their taxes; but you're right, in that it does have a benefit for us as well, to the extent that we get more accurate forms that comply with what we need to have.
It's actually a part of our efforts to try to make sure that people who should file their return file it, both to pay the appropriate taxes but, in many cases, to ensure that they get the benefits they're entitled to. In a number of cases, to get the benefit, you have to file a tax return. If someone in a vulnerable population is not doing that, they may not be getting the benefits they're owed.
We have a number of initiatives, including the CVITP, to get out and help people, and I think that's part of what you're seeing with the agency. We're trying to become more helpful in getting voluntary compliance, long-term compliance, and the CVITP is very important. We have volunteers whom we help who go to communities and have sessions on how to fill out tax forms. They can't fill out the forms for them, but they can certainly provide all the information and make sure everybody is aware of it.
It has been a big success. It has resulted in a lot more people being able to file and, in a lot of those cases, it's to get benefits that they're entitled to, so that's very important.
There's a similar issue with the Canada workers benefit, another tax incentive that people are eligible for and that provides an incentive for people to get back into the workplace. We have to find a way, though, to make sure that even though it's administered through the tax system, people are aware of it and are getting it. We've actually instituted a system that makes it more automatic, so that all you have to do is file your return without the additional information, and we will start to process that for you.
We're in the process of instituting those changes. That's just going to make it easier for people to get the benefits. The idea is that it's wonderful to have these benefits and to deliver through the tax system, but if people aren't aware of them or they aren't filing, they might not be getting them. We have quite an effort to go through, and this would include in indigenous communities across the country.
On the tax professionals, it's interesting. If you look at the calls and requests we get, they range from very simple ones, as I might call them—what's the filing date?—all the way through the spectrum to some very complicated questions.
On the ones that come from tax professionals, they know the tax system well. They have a degree of sophistication in their questions that we need to respond to, so lumping them in with everybody's calls can inhibit their ability to get through to an agent. We've piloted this dedicated line, recognizing that a different type of question comes from tax professionals and that a number of people—quite a few—use tax professionals to file their return. We think that by focusing on this and having that information flow be more efficient, it's actually going to help a number of Canadians get their tax returns filed accurately and on time.