Thank you for the question.
One of the most important things we can do at the CRA is simplify the forms and the process and the letters that taxpayers receive. The vast majority of taxpayers have a fairly straightforward interaction with the agency. To the extent that we can make sure that the forms and the messages that taxpayers receive are simple and clear, we can greatly facilitate their ability to comply and our ability to administer the Income Tax Act.
Going forward, that is certainly part of our service agenda.