Thank you, Mr. Chair.
Thank you again for appearing on the main estimates.
Minister, in your comments in regard to the $1-billion investment over five years to better customer service, you mentioned things such as the phone system, which is for sure something we raised here, and communication for our residents.
I'm curious about whether you will be looking at setting up a process—or has it already been done, perhaps?—to survey clients to find out how these systems can be improved. For example, in the case of a phone system issue, perhaps you could not limit hours to 8:30 a.m. until 4:00 p.m., or something along those lines, and maybe have more flexible times so that people don't have to call about their taxes from work, because it could perhaps be embarrassing or not appropriate.
Are you looking at these types of client service enhancements and not just at hiring more staff to be available under the status quo?