You're correct. As the agency tried to preserve the audit horsepower in my current mandate, we cut back hours of service and degraded the response time. The money in the budget serves to re-establish it.
We had a discussion yesterday about additional rounds of public opinion research, so the agency is very open to suggestions from Canadians about how to improve services.
I think it's also worth noting that this was five-year funding. We're actively looking at call drivers and seeking to emulate call drivers and we remain hopeful that electronic services, which we continue to invest in, will help most Canadians as most Canadians move to e-services. We hope that's the way of the future, but we're absolutely committed to keeping phone service for those who prefer to interact with us by phone.