Yes, that is correct. I spoke of Rimouski, but let's say it is processed elsewhere.
At a certain point, this agent will work on another file, and someone in Shawinigan will take over. However, when the citizen would like an answer, there is no one to contact. He cannot speak to Ms. Thibodeau, who is aware of what is happening with his file. It is a dog's breakfast.
It is indeed quite complex. Resources have to be allocated and claims have to be processed quickly. They used to be before. I have been in contact with public servants for a very long time. The system worked and was efficient, because it was important and it was treated as a priority.
Public servants now tell us that they are no longer certain that paying benefits is a priority.