Sure. There are different categories. One could be just customer service, so people are unhappy with how they were treated, or if they feel they were treated unfairly. We also deal a fair bit with mortgages. If people want to end their mortgage early, a lot of people aren't aware of termination penalties. We also have fraud issues. Sometimes people will have their card, be it their debit card, their visa card, and they believe that these are transactions they shouldn't be responsible for, and sometimes the bank says that they should. Those are some of the complaints.
On November 22nd, 2016. See this statement in context.