I think generally speaking an ombudsman is a dispute resolution tool that offers an objective look at a situation. Our service is geared towards the banks. We are governed by the FCAC. We have strict parameters and terms of reference. There's a health ombudsman.... I think the ombudsman is a very beneficial thing all across, but I think it also has to be designed for each organization or type of legislation that it governs.
On November 22nd, 2016. See this statement in context.