There is a measure that caught my attention, and Mr. Gallivan discussed this problem.
At some point, rather than provide taxpayers with hard-to-understand information, communications staff at the agency wanted to simplify the information so that people could understand their tax returns and respond to issues in a timely manner, without the help of an accountant or some other person.
Do you have a way to tell whether that measure will have the desired effect? Will it be easier for people to understand the language used in the forms?