Thank you, Madam Minister.
Mr. MacKinnon, I will speak more specifically about certain elements.
Part of the investment has been allocated to telephone lines, in order to ensure that people receive a reply in an acceptable time frame. In the first quarter of this year, we noted an improvement in response times of 4% to 7%, depending on the phone lines.
We also simplified correspondence coming from the agency. We had been having a long-term debate with lawyers and people from the communications service concerning our way of addressing Canadians. These are legal documents that contain a certain number of details. Since they have been simplified, we expect to receive fewer calls. We also created a telephone line for accountants, who receive more complex calls that can last longer.
In addition, we deal with disputes, those involving taxpayers who do not agree with their tax assessments from the agency. We invested more money there, because we know that the delays were not well received by citizens who had an issue with the agency. Investments were made in order to reduce delays in such cases.