Banks certainly take the allegations very seriously. I think they've all stated that very publicly. They've also stated—and I think it's also the case—that it is certainly not consistent with their own expectations or views of the culture or operations of their institutions. Indeed, they look seriously at the issue to make sure that they are promoting a culture that is customer-centric.
Banking is really a relationship business. You want to establish, build, and sustain a strong, lasting relationship with your clients, and you need engaged and motivated employees to do that. Ultimately, that's very important.