Thank you, Mr. Chair.
Thanks very much to Mr. Hannah, Ms. Tedesco, and all their colleagues for being here.
My first question is for Mr. Hannah.
The newspapers have reported on complaints made by former employees of certain major banks regarding practices for obtaining consent. At the least, it appears there was not informed consent.
In your opinion, do the big banks in Canada take these complaints seriously?
At first glance, do you think there is a problem that needs to be addressed or do you think instead that it is a misunderstanding between the banks and their clients?