Thank you.
I think we can probably add to that the banks' desire to make profits, since they set such sales objectives. Aside from the interest you mentioned in providing good services to consumers, I think we must not overlook the role of the profits that the major Canadian banks expect to make.
Are you aware of certain disciplinary measures taken against employees who do not meet their objectives? For example, an email might be sent to all employees listing the employees who performed well and those whose performance was lacking. This created a sub-category of employees whose performance was lacking and who have a sword of Damocles over their heads. In other words, if they do not improve, they should expect to be let go. Do you think that is a suitable practice?
Are you aware of these practices that exert pressure on employees and expose them to penalties when they do not meet their objectives? Do you think that serves consumers well?