That's where I'm trying to go. I understand in terms of the stress of the employees. Again, I'm trying to get down to how this plays out for ordinary Canadians who are clients of the bank.
Let me tell a story. One summer when I was 17 years old, I think, I couldn't find a summer job. It was late in the season so I went and joined a telephone service for a now-defunct Montreal newspaper. Boy, we had to sell, we just had to sell. We sold to people who didn't speak English or French and we got them
“abonnements”. I forget the word in English.
It's subscriptions. Thank you.
That wasn't informed consent. I kept that job for a couple of weeks.
Is it that same kind of high pressure tactics whereby Canadians, again, the clients of these banks, don't realize what they're getting? They're being sold products and services they don't need and have no benefit to them. As a matter of fact, it will cost them money.