That's a good question. I think that makes my point.
The ombudsman was giving recommendations that were fairly favourable and fair to clients on settlements, so Royal Bank and TD walked away, summarily firing the ombudsman and saying they will not deal with the ombudsman despite agreeing that they have to deal with the banking ombudsman. They went out and hired their own. That is the exact example of hiring another layer of a quasi-regulator to insulate yourself from harm and accountability. Hire your own people and within a year the ombudsman, OBSI, who was doing a good job, was told, “ You shall not look at systemic issues, you shall not investigate them, and you shall not touch them.” On the issues that are costing Canadians billions and billions of dollars—not one bad apple, not one bad guy in Mississauga—the systemic issues that cost every Canadian across the board, the message was, “You shall not look.”
That's my strongest message.